Chalkwell Coaches, a long-standing family-run operator in Kent since 1931, embraced Velociti Solutions Omnibus software product suite to modernise its operation.
With a bus network of 23 vehicles serving diverse urban, rural and school routes, the operator sought to overcome the challenges posed by manual processes and outdated systems.
Challenges and solution
Before integrating Omnibus software, Chalkwell Coaches struggled with manual planning processes reliant on paper documents and Excel spreadsheets. This manual method led to inefficiencies, errors and increased operational costs. Faced with these challenges, the operator sought a sophisticated solution to enhance efficiency, accuracy and customer service standards. Recognising Omnibus’ reputation for delivering robust, flexible solutions, the operator implemented the scheduling suite, covering timetabling, vehicle scheduling, crew scheduling and data sharing solutions.
Benefits realised
Roland Eglinton, Managing Director of Chalkwell Coaches, highlighted the significant benefits derived from the transition to Omnibus software:
Reduction in paid driver hours: Demonstrating a notable achievement, we achieved an impressive 8.5% reduction in paid driver hours overall. This accomplishment not only facilitated a substantial pay increase for our drivers but also reaffirmed our dedication to remaining competitive in the market.
Minimisation of dead mileage: Moving from a system where each driver remains with the same bus all day to a model allowing changeovers has markedly decreased our daily vehicle usage and reduced dead mileage. This adjustment ultimately saved the equivalent of two buses.
Improved accuracy: By centralising our dataset, we’ve eliminated the need for manual data duplication, significantly reducing the likelihood of errors and enhancing our decision-making processes.
Enhanced clarity for drivers: Our duties can now be effortlessly exported to our ticket machine system, providing our drivers with clear instructions regarding their assignments. Previously, manual copying resulted in inconsistencies when updating network and duty changes.
Enhanced planning capabilities: Planning timetable changes has become significantly more efficient, allowing for a clearer understanding of their impact on scheduling and facilitating the identification of areas for efficiency improvements.
Simplified contract tendering: Our contract tendering process has been simplified by seamlessly inputting potential services and calculating base costs, eliminating the need for manual processes. This efficient approach not only saves time and resources but also enhances our responsiveness to contract opportunities, driving business growth.
Positioned for sustainable growth
“Through the adoption of modern technology, Chalkwell Coaches has achieved not only heightened efficiency and accuracy but also empowered our workforce, positioning us for sustainable growth. Our operation has become significantly more efficient, allowing us to redirect our focus towards strategic decision-making rather than being taken up by manual processes. This shift supports our ongoing evolution and expansion as a business. We are truly impressed by the transformative impact of Velociti Solutions Omnibus product suite in optimising our services.” – Roland Eglinton, Managing Director
