Jun 24 – Newport Transport has transformed its driver experience through the deployment of the Omnibus driver app, ENGAGE.
ENGAGE, accessible via smartphone, empowers drivers with real-time work management and offers operators control over alerts distribution.
Through the app, drivers can effortlessly access their upcoming work, rota details and hours worked, as well as request leave, shift swaps, and express availability for additional duties, ensuring equitable access to overtime opportunities.
The integration of the driver app with Newport Transport’s Omnibus depot allocation system streamlines business operations by automating driver requests and enquiries, reducing administrative burdens.
Morgan Stevens, Operations Director at Newport Transport, said: “The Engage driver app represents a pivotal step forward for Newport Transport, not only in bolstering driver morale but also in streamlining our operations.
“By providing our drivers with the tools they need for real-time work management and seamless communication, we have fostered a more engaged and motivated workforce. This heightened level of engagement translates into smoother operations, improved service delivery and ultimately, an enhanced experience for our passengers. Engage is more than just a solution for Newport Transport – it’s a catalyst for positive change across our entire organisation.”
Nick Brookes, Software Director at Velociti, said: “Communication is vitally important to help improve driver morale and retention. With the ENGAGE driver app, Newport Transport will be able to improve communication with drivers by removing the shortcomings of traditional methods, leading to a smoother operation and ultimately improving the passenger experience.”
