Concessionary reimbursement consultancy

Specialist consultancy services focused on accurate reimbursements for operators and scheme managers

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Accurate concessionary fare reimbursements
Identify missing revenue or journeys
Identify missing revenue or journeys
Investigate marginal capacity costs
Investigate marginal capacity costs
Find your correct reimbursement factor
Find your correct reimbursement factor
Appeal and negotiate a fair outcome
Appeal and negotiate a fair outcome

Accurately track and manage payments for concessionary services

Our concessionary reimbursement consulting services are dedicated to ensuring that reimbursement factors are accurately calculated for your scheme. It is common for these factors to be incorrect, leading to potential revenue losses for your business. Our team will meticulously analyse your data and thoroughly review your scheme to verify that you are receiving the full reimbursement you are entitled to.

Whether you are a large UK PLC or an independent operator, our proven track record includes securing reimbursement rate increases of up to 59% for concessionary schemes. It is time for you to benefit from the revenue boost you rightfully deserve. Let us help you optimise your reimbursement rates and maximise your financial returns.

  • The Velociti BSOG Auditing team are amazing. The whole process from start to finish was smooth, they explained each stage of the process to us and handled the correspondence with the Department for Transport. This meant we could focus on other areas of the business, and we were confident the BSOG claim was in safe hands. I would recommend Velociti Solutions to all operators, no matter how big or small, who is struggling with their BSOG claims. Read case study
    Jayne Sabido
    Finance Director
  • The claiming process has been very straightforward with the help of Velociti Solutions. They know the industry, the systems the industry use, and where to look for the data. The BSOG auditing team was helpful throughout the process, and I look forward to continuing the relationship with them. Read case study
    Simon Roland
    Chief Executive Officer

Meet your trusted advisor

Jon Anton is our consultancy director and worked for Velociti for 15 years. He has led a wide variety of audit and consultancy assignments and has significant experience in maximising operators’ concessionary fares reimbursement, as well as analysing the performance of networks and identifying areas for improvement.

“The team at Velociti are well versed in multi-operator ticketing schemes, from auditing data to acting as the scheme’s independent referee. We’ll help to ensure that all participants in the scheme get what they are due and implement processes to provide greater day-to-day assurance.”

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Experience and expertise

30+ years

developing leading passenger
transport solutions

  • Market leader in driving efficiency for
    passenger transport operators of all sizes
  • Software innovation driven by an in-depth
    understanding of the passenger transport industry
  • Strong track record of quality delivery and
    high customer satisfaction

Ready to talk to one of our trusted advisors

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Software support desk

Effortless call logging and real-time support request monitoring. Explore the knowledge database and videos for help and guidance on the use of our applications.

Visit our self-service portal to log your item:

BUS

03330 431101
BusSupport@velociti-solutions.com

RAIL

03330 431101
RailSupport@velociti-solutions.com

The support desks are closed on UK bank holidays. Over the festive season we are closed on:
 
Wednesday 25 December 2024
Thursday 26 December 2024
Wednesday 1 January 2025
 
If you need to contact us during our office closure period, please email support and we will respond when we are open within our usual timescales.

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