Light rail operator solutions

Our comprehensive portfolio of solutions link to form a fully integrated end-to-end platform spanning all three phases of bus operations – ‘before the day’, ‘on the day’ and ‘after the day’.

This provides a ‘single source of truth’ eliminating the time consuming and error-prone re-keying of data.  Your processes and internal communications are streamlined, reducing costs and allowing busy team members to focus on problem-solving rather than entering data or sending emails.

Collating management information and Key Performance Indicators (KPIs) to effectively manage your business can be a challenging task, particularly when dealing with data spread across various systems. Our comprehensive solution covers operations ‘before the day,’ ‘on the day,’ and ‘after the day,’ ensuring seamless data integration.

By leveraging our technology, expertise and experience of over 30 years in bus data management, our team of multi-disciplinary experts can help you streamline work processes and generate real-time management reports. This empowers you to make informed decisions based on accurate and current information, ultimately driving efficiency and success in your operations.

• Insights – delivers unparalleled visibility into key areas of your organisation such as commercial, operations, and engineering
• ETM Analysis – optimise the network by providing a transparent view of patronage and revenue performance

Dependence on spreadsheets for constructing timetables and schedules can result in errors and consume additional time in managing operations. Moreover, spreadsheets lack the capability to efficiently test scenarios and conduct thorough analysis, hindering the understanding of the impact of each change on efficiencies.

Our flexible Scheduling Suite provides interactive planning and scheduling tools designed to optimise outcomes, ultimately saving you precious time and resources. With our suite, you can navigate complexities seamlessly, enhancing operational efficiency and cost-effectiveness.

• Build a timetable your way: Compile a timetable in multiple ways with minimal upfront configuration requirements.​
• Short-working trip variations​: Plot the route for the longest trip and our timetabling and mapping solutions will calculate all the variants.​
• Multiple route timetables:. Capability to handle multiple services and routes on one timetable, making it easy to plan and manage headways.​
• Running board formats​: 60+ customisable and print-ready vehicle and driver running boards; no need to export for further editing.​
• Print timetables from source​: Whether for public use or to create ‘working timetables’ for depot controllers, all exports are print-ready.​

Maintaining driver records manually is time-consuming and prone to errors, especially as the volume of files increases with the growth of your operation. Inaccurate record-keeping can potentially result in mistakes or even accidents.

Modernise how you record driving hours and driver details with our depot allocation solutions, the complete depot allocation system for real-time driver and vehicle management. This solution not only optimises resource utilisation but also simplifies the end-of-day or end-of-week processes. Capture driver working hours accurately to generate records that seamlessly integrate with your payroll provider, customised to meet your specific requirements.

• Complete resource visibility​: See available drivers and vehicles across all depots.​
• Forward allocation​: Ensure safe and legal allocation of valuable resources.​
• Driver coordination​: Empower drivers through improved communication with driver app, Engage.​
• Control on the day​: Informed real-time decision making that maintains service quality.​
• Seamless data capture​: One source of truth with data flows to HR, payroll and operations.​
• Service improvement​: Performance reporting and analysis to drive service improvement.​

Drivers increasingly prioritise sociable duties and seek a better work-life balance. However, without an efficient communication channel to accommodate varying shift patterns, both your drivers and controllers face unnecessary time drains, leading to inefficiencies and missed opportunities.

Our driver app, Engage, addresses the needs of your business and the individual preferences of your drivers. With a user-friendly interface, it empowers your team to manage their work patterns remotely and independently, promoting better coordination and productivity.

• Real-time access to records​: Drivers can request leave, arrange swaps and volunteer for overtime at a time that suits them.​
• Driver morale and retention​: Drivers have increased involvement in work, fairness to overtime opportunities and feel connected to the business.​
• Reduced business admin​: Allocators are freed up to deal with more pressing work issues such as compliance.​
• Accuracy of information: Remove errors associated with drivers copying duty details from noticeboards.​
• Communication efficiency​: Deliver notifications as plans change and control who receives them.​

Developing accurate timetable information displays for bus stops can be a time-consuming and error-prone task, especially when done manually. It may even feel like managing roadside publicity is a full-time job. With our timetable publicity solution, you can effortlessly develop high-quality, branded displays that enhance the passenger experience and support the growth of your network.

• One data source​: Ensure accuracy with timetable data taken directly from source.​
• Flexible templates​: User-configurable templates provide complete control over displays.​
• Bespoke displays​: Deliver information in the most appropriate style, size and format.​
• In-built database​: Store case information for fast assignment of templates to stops.​
• Streamlined output​: Complete service changes in minutes, not days or weeks.​

Ensure compliance with TransXChange (TXC) file standards for your timetables becomes essential.

Understanding the time constraints you face, our timetabling solution streamlines the process of building timetables and mapping data in the TXC file format. This allows you to focus on creating timetables and plotting route maps, while our Exporter modules handle the data structure and formatting required for TXC compliance, ensuring readiness for any future changes.

• One source of truth​: Timetable and route data flows straight through from source.​
• No expertise required​: Software builds TXC data structures and formatting for you.​
• Built-in validation​: Data is validated by the Exporter to reduce risks of data rejection by downstream users.​
• Richer data​: Our Exporter can include more than just the minimum data required to meet specification, so your data is richer and more informative to downstream users.​

Managing and resolving customer issues can be challenging due to fragmented communication channels, limited visibility into operational issues, and ineffective tracking and reporting of customer inquiries. This can result in delays in response times, inconsistency in issue resolution, and missed opportunities for improvement, ultimately impacting customer satisfaction and operational efficiency.

Customer Resolution Centre offers a streamlined solution for managing and addressing customer concerns efficiently. By consolidating inquiries from various sources into a single platform, it offers a holistic view of operations, enabling prompt and satisfactory resolutions. You can effortlessly track follow-ups, document activities and assess responses against Service Level Agreement standards. Moreover, the system captures valuable data, facilitating detailed network analysis and strategy formulation.