Rail information management

RailSmart IMS provides a live feed of key incidents across the network, including stranded trains, service gaps, and system faults. The platform offers a single point of truth for all rail information management, allowing operators to track, update, and share critical information with relevant stakeholders at the push of a button.

Key features:

• Real-time incident tracking – monitor incidents as they occur with live updates.
• Centralised data – access all relevant rail information in one place for efficient decision-making.
• Easy communication – update relevant parties and suppliers with a single click to ensure timely responses.

RailSmart IMS simplifies reporting by consolidating data into a single platform. Operators can create, update, and export reports detailing the causes and impacts of incidents, including communication timelines and outcomes. This streamlined reporting process is essential for lessons learned and improving future operations.

Reporting features:

• Incident reporting – Generate detailed incident reports, including communication logs, in chronological order.
• PDF export – export reports in PDF format for easy sharing and review.
• Lessons learned – analyse reports to identify trends and improve future rail operations.

RailSmart IMS helps operators manage rail cancellation and delay issues by providing a visual overview of all service gaps within the current 24-hour period. This location service gaps software is color-coded for easy identification of delay types, allowing operators to address issues proactively and minimise passenger disruptions.

Service management features:

• Service gap monitoring – track delays and cancellations with real-time, color-coded data.
• Impact analysis – analyse service disruptions and their impact on overall rail performance.
• Proactive delay management – address service gaps before they escalate into major issues.

Certain trains, such as those carrying large groups or time-sensitive cargo, require special attention. RailSmart IMS features a Priority Trains page that tracks these services in real time, ensuring that operators are immediately notified of any delays or incidents involving high-priority trains.

Priority monitoring features:

• High-priority train alerts – receive automatic notifications when delays affect priority trains.
• Real-time updates – monitor important services closely to prevent costly delays.
• Proactive management – take immediate action when high-priority trains experience issues.

RailSmart IMS includes several built-in communication systems that allow operators to send targeted messages to specific user groups, ensuring the right information reaches the right people.

Whether it’s notifying maintenance teams, suppliers, or passengers, RailSmart IMS ensures that communication is clear, timely, and effective.

Communication features:

• Targeted messaging – send targeted messages to defined user groups for streamlined communication.
• Social media integration – store and timestamp messages sent to customers via social media for a complete communication record.
• Hashtag management – use predefined hashtags to help customers find relevant incident updates quickly and easily.

RailSmart IMS delivers a complete rail management solution and also includes:

• Stranded train management – manage stranded trains with color-coded alerts showing delay times.
• Location data – link incidents and faults to specific network locations for analysis by area.
• Dashboard view – use a color-coded dashboard to view key incident data at a glance.
• Searchable tables – find and filter data quickly with powerful search and sorting tools.
• Service logs – maintain a daily log of shift rotas, incidents, and communications for complete record-keeping.
• One-click reports – generate detailed PDFs of incident and communication summaries with just one click.