Velociti Solutions rail division celebrated industry wide acknowledgement through its collaboration with Southeastern Railway, after the train operating company secured the coveted ‘Customer Service Excellence’ prize at the National Rail Awards.
The award recognises the work we have undertaken with Southeastern Railway through our Dynamic Route Map (DRM) and Southeastern Customer Information System (SEIMS). Combined, these tools provide the technology backbone to deliver clear, accurate and up-to-date customer information, enabling Southeastern’s passengers to be kept well informed on operational updates.
We provide a range of high-quality software products that offer real time and accurate travel information in easy to navigate digital formats to Train Operating Companies (TOCs) across the UK. Its live timetabling and tracking applications seamlessly integrate with clients’ websites, improving efficiency, streamlining customer communications, and reducing administrative burdens.
Stewart Wells, Senior Project Manager at Velociti Solutions, said: “SEIMS and DRM have been in development for several years, and we feel that they truly are innovative solutions to a wide range of industry problems, and a shining example of collaboration between supplier and customer. To have this independently recognised by the judges through Southeastern’s win at the National Rail Awards is marvellous.”
“Working with Southeastern has always been a pleasure. We look forward to continuing this relationship and further developing our products, that are designed to continuously evolve and always be built upon.”
Martine Dodwell-Bennett, Rail Divisional Director at Velociti Solutions, commented: “It is fantastic to see Southeastern and Velociti Solutions win big at this year’s National Rail Awards. Our innovative solutions have been making waves across the rail industry and it is great to see them, alongside Southeastern, get the recognition they very much deserve, particularly in the ‘Customer Service Excellence’ category.”
