Your challenges
Customer information
Empowering passengers with real-time train information
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Simplifying complex and time sensitive live train information
Providing accurate and timely information helps improve the overall travel experience for passengers and fosters loyalty. When customers are informed about schedules, delays, and service changes, they can plan their journeys more effectively, leading to higher satisfaction.
While the demand for live train information is high, the combination of technical, operational, and resource-related challenges makes it difficult for train operators to deliver this information consistently and accurately to passengers. Addressing these challenges often requires significant investment in technology, infrastructure, and processes.
The RailSmart Customer Information suite makes the provision of visually engaging and interactive passenger information simple and straightforward.
Train operators often rely on multiple systems and sources of data, including scheduling systems, signalling technology, and real-time tracking systems. Integrating these disparate systems to provide a cohesive and accurate live information feed can be complex and resource intensive.
The RailSmart Customer Information suite uses data from disparate rail data systems and brings it together into beautifully formatted route maps and interactive timetable displays.
The rail network is inherently complex, with numerous variables affecting train schedules, such as delays due to weather, track maintenance, or other operational disruptions. Managing and communicating these variables in real-time requires sophisticated systems and processes. The RailSmart Customer Information suite takes care of these challenges, allowing operators to focus on running the network and providing up to date and meaningful information to passengers.
Presenting passengers with accurate live train running information is critical. Inaccurate data can lead to passenger frustration and loss of trust. Operators must have robust systems in place to verify and update information continuously, which can be challenging.
With many train operators facing budgetary and staffing limitations that affect their ability to invest in advanced technology and systems necessary for providing live information. This can lead to reliance on manual processes that are less efficient and more prone to errors.
The Customer Information suite helps operators manage both these important challenges.
Delivering live information effectively requires delivering it through multiple communication channels, such as mobile apps, websites, and station displays. Coordinating these channels to ensure consistent messaging can be difficult, especially during network disruption. Let the RailSmart Customer Information suite take the strain.
Even when live information is available, presenting it in a user-friendly manner is essential. Operators must consider how to display complex data in a way that is easily understandable for passengers, which can be a design and technical challenge. The hard work has been done with the RailSmart Customer Information suite, which provides colourful, interactive and engaging maps and timetables to passengers that can feature company branding and be completely and seamlessly embedded into an operator’s website
Transforming passenger information
A range of award winning technology to keep your passengers informed and up-to-date with live on-demand train and station information.
How digital transformation can shape the future of rail
Digital transformation is the only way to build a rail industry fit for the future. Unfortunately, where innovation is happening, it tends to be disconnected rather than integrated. What the industry needs now is joined-up systems which solve everyday operational challenges and provide the insight to make genuine, lasting improvements.
This eBook explores how digitalisation is enabling train operators to run a more efficient, safer and cost-effective railway.
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Experience and expertise
30+ years
developing leading passenger
transport solutions
- Market leader in driving efficiency for
passenger transport operators of all sizes - Software innovation driven by an in-depth
understanding of the passenger transport industry - Strong track record of quality delivery and
high customer satisfaction
